Mmm that was not our policy. I worked in Italy, so maybe there are different rules for different countries. But something like trying it out for 2 weeks, then coming back and getting a refund or switching it (for example for a different color) was never ever allowed.
I forgot to add that it is only for online purchasing (the only kind of purchasing I do for 10 years at least). It's 14 days minimum set by EU regulation. The item should not be used, but you're allowed to try, verify that it works, return it if you don't like it (no explanation at all needed), etc.
