It's a crappy store that seeks to compete with the dominant market player not through being better, but through throwing shit-tons of money at timed exclusives. Which itself isn't really that bad, but it doubled down on being hated when it started snatching up community funded games that were otherwise intended for release on several other platforms.
It's about on par with or better than what Steam was when it first launched. Steam was an absolute clusterfuck when it first launched, and Valve only got away with it because they tied Half Life 2 to Steam.
If you look at it from the point of the view of the game creator, Epic is better - they take smaller cut and they will outright give you money for exclusivity.
This might not seem necessarilty better for the players, but considering how many smaller game studios / creators are on the verge of profitability, this might mean we get to play games we wouldn't otherwise.
They should try pushing that angle a lot harder I think. I wasn't aware of it (I've only used their store for some of the weekly free games).
Most of the pushback seems to be because everyone is fine with Steam, yet another store seems unnecessary, and it smells a lot like a rich company buying their way into our hearts (exclusives from all that Fortnite money). I think that's why it doesn't sit too well.
