Does the duration of their downtime suggest a “1/1000” unmonitored oversight? Or is it more like a threshold that was meet and probably could/should have been observed?
And FWIW, they have down time every day and weekend, at least in a virtual sense; the load does drop off in a very real sense too. You are spiritually correct, they should pull together and sort it out, and they owe nobody money here (don’t use a discount broker if you want some sort of guarantee about trades) but as a general rule you should ever feel too sorry for banker under just about any circumstances. The harshest lesson here, for everybody, was the only thing they would do for you was give you some commission free trades but that won’t work with this one, so a non-apology is what you get.
I think you may be focusing on the finger instead of the thing that it's pointing at.
The post reads to me like all those examples were meant to be concrete examples to drive home a more general argument that complex systems are, well, complex, and that there's an element of hubris in taking potshots from the peanut gallery.
I think the original point in this sub-thread boils down to: basic micro-level human error like typos + bad configuration deploys is completely understandable (to a certain extent), but macro level failures that happen by ignoring obvious trends and best practices is malfeasance.
Personally I don't think Robinhood will ever release a full honest post-mortem and so we'll never know (and never be able to judge fairly).
If the system failed by virtue of being too complex, that is also malfeasance because any devops/SRE worth their salt (as might be expected at a 7 BILLION DOLLAR company) should smell unnecessary complexity from a mile away and slowly refactor it away over the course of several years - which looking at Robinhoods downtime history they never did.
The closest example to Robinhoods engineering woes is Reddit, which throughout its early history made fairly poor infrastructure and data modeling decisions but have since repaired and improved on. We should hold Robinhood to higher expectations then Reddit for obvious reasons. Them having similar engineering capability to circa ~2012 start-up reddit is INEXCUSABLE.
As with any big system, spinning it up is much harder than bringing it down. After an outage, they have to stay offline to audit their systems to ensure that all the nodes are synchronized, all queued trades have been processed, and no accounts are in invalid states. I'm sure they could have restarted in a matter of minutes, but the risk is ridiculously high.
And FWIW, they have down time every day and weekend, at least in a virtual sense; the load does drop off in a very real sense too. You are spiritually correct, they should pull together and sort it out, and they owe nobody money here (don’t use a discount broker if you want some sort of guarantee about trades) but as a general rule you should ever feel too sorry for banker under just about any circumstances. The harshest lesson here, for everybody, was the only thing they would do for you was give you some commission free trades but that won’t work with this one, so a non-apology is what you get.