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Offer a $100 "retail edition upgrade" when they ask for support, pointing back to the disclaimer?


Or bump the default price $100 dollars and offer a “unsupported developer edition” for 100 less.


Sure, but do you remember the story ~3 years ago of the girl who didn't know what Ubuntu was but saw that it dropped the price of her Dell PC so she picked it?

She then proceeded to raise a fuss and create a lot of negative press even though she was irrevocably the person to blame.

TLDR: Try to design systems that are full proof, in this day and age people don't read and the truth doesn't mean anything.

EDIT: That was 11 years ago what the hell happened to those years ?!




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