I never use my bank app because I don't fully trust my phone but they redesigned their website to be more mobile friendly. Now I can only see 10 operations at once instead of 30 before, and I can no longer sort by amount...
When I complained 2 years ago about it my banker told me to participate in their feedback program... Now they send me market research polls about future products and features, no way to report usability issues, it's not even run by the bank itself...
Financial services companies do seem to be particularly bad when it comes to UIs for their customers. Both awful apps and broken "mobile-first" sites seem to be par for the course these days. A few do try to do better, but the reality is that most people don't change banks for much more serious reasons than this, so the banks have a financial incentive to just throw some mostly workable junk together and ship it as cheaply as possible. :-(
When I complained 2 years ago about it my banker told me to participate in their feedback program... Now they send me market research polls about future products and features, no way to report usability issues, it's not even run by the bank itself...