Hey - the customer in question here. I'll admit, it was really stupid, definitely a mistake - I was really angry. My friend had just told me my site was down, and I got an email saying my account had been terminated, and then to top it off, a tweet saying "good luck finding your next hosting provider".

The "go fuck yourself" was a kneejerk reaction to a guy clearly enjoying his powertrip.

Tell your friend if it's on liquidweb shared hosting then there are four levels of backups with rotations on an external drive array. The data is definitely there and a reseller can get it restored within an hour for free - if they are motivated of course.

If they can prove ownership of the content to liquidweb maybe they can do an end-run around the reseller.

Thanks, I'm looking into that.

I had such a relation with a provider (not hosting, but anyway).

The guys were obviously "bad guys" you know. Being sarcastic and all, about issues that were their and not mine.

Anyhow, I played nice until I got everything, as you recommend. Once I did, I wrote that they had a very poor service etc.

They pasted my communications with them where i've been nice saying that didn't reflect it etc.

Moral of the story, you should do whatever you like, the outcome is hard to determine.