That is how it has been defined at every SAAS company I have worked for. When so...

fauigerzigerk · on Jan 20, 2024

In the context of an outage at a service provider this slightly sloppy language is sufficient to convey all relevant meaning.

In the current context, this language is part of a pattern to carefully choose words in such a way as to downplay what has happened.

As I said, the work of the CEO, the cybersecurity team and the legal team is part of the overall production process at a software company.

mewpmewp2 · on Jan 20, 2024

Okay, but then why also not consider chairs breaking in the office to mean part of the production is down? Or a coffee machine?

fauigerzigerk · on Jan 20, 2024

If my coffee machine suddenly stopped working it would definitely have a detrimental effect on production. I can guarantee you that :)

But in general I would say routine janitorial maintenance issues don't have quite the same potential to affect production as Russian criminals reading the email of Microsoft's cybersecurity team.