> We don't typically share this level of technical detail about our infrastructure, but the scope and complexity of these issues justified a more comprehensive explanation.
Layered in aggrandizing. You host a service, people give you money.
No, what that statement means is "we know that if we just say 'we weren't downgrading performance to save money', you won't believe us, so here is a deep dive on the actual reason it happened"
What deep dive? They explained one of the three issues. and never offered a real solution to the problems. their action items list is just "We will test better next time..."
They can still do the deep dive, that is absolutely convincing. They likely did: distracted before I could finish [work, unfortunately - incident of our own]
My criticism is it's 'puffy'. The 'scope and complexity' for a public postmortem is 'customer-facing'. Otherwise it's a tree/forest scenario.
One might say 'the lady doth protest too much'; this should be routine. It is, elsewhere: see Cloud, Web Hosting, PBX. Pick your decade.
Layered in aggrandizing. You host a service, people give you money.