Yeah, and it's not like anyone who works for Amazon reads HN! Oh, wait...
Most likely, a few engineers from Amazon saw the story and forwarded it to the right person. That sort of thing is fairly common even in large companies; I ask friends who work at Facebook for favors all the time, for example.
We needed "Student Research and Development" changed to "StudentRND" on a page, but it had a few thousand likes, so it wouldn't allow it. The official method of solving this was spend $10k on ads and then ask the Ad team to do it :p
Best part was we got an email later that day saying "Student Research and Development" was obscene, and would need to be changed.
Most likely, a few engineers from Amazon saw the story and forwarded it to the right person. That sort of thing is fairly common even in large companies; I ask friends who work at Facebook for favors all the time, for example.