I understand the sentiment, albeit cynical. I would also feel guilty if it means that I got what I want, but most customers will get screwed over, only because this got publicized.
That being said, OTAs have to operate in an online world, when complaints such as mine can easily get publicity and it ends up hurting the OTAs business. So the OTA can play whack-a-mole and deal only with the cases that get public attention, or it can realise it's much better off always keeping its customers happy (on both side of the fence).
I am hoping that these cases and others help sway OTAs to do The Right Thing (TM), rather than constantly do fire-fighting.
> or it can realise it's much better off always keeping its customers happy (on both side of the fence).
100% agree. I would suggest that the cost of doing this compared to the small downside of not "making things right" makes it a pretty simple decision. The vast majority of their customers will never, ever read an in-depth article of a problem, or a forum discussion. There is very little economic incentive for them to change anything.
That being said, OTAs have to operate in an online world, when complaints such as mine can easily get publicity and it ends up hurting the OTAs business. So the OTA can play whack-a-mole and deal only with the cases that get public attention, or it can realise it's much better off always keeping its customers happy (on both side of the fence).
I am hoping that these cases and others help sway OTAs to do The Right Thing (TM), rather than constantly do fire-fighting.