I didn't know about this. Still, I was expecting a little longer of a communication with support-- 'escalation' or at least 'the ask' should have been done before the public shaming, in my mind. All I see now is a cordial and polite explanation from Instacart.

Lets get real: outside of two $8 charges that he's not even asked to be reversed, this is exactly the same service that he describes as "great" in the same post.