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rgrieselhuber
on July 24, 2013
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The unprofitable SaaS business model trap
For SaaS? That means you're turning over your entire customer base in less than six months.
andrewcamel
on July 24, 2013
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You said annual?
rgrieselhuber
on July 25, 2013
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Yes. Are you saying that annual retention (not churn) of <20% is considered strong?
andrewcamel
on July 26, 2013
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Sorry I meant churn, but >80% annual retention is very good. 98% annual retention is unheard of in pretty much any decently sized business I've seen.
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