Quite the contrary: he's not telling them how to make it better.
He's telling them that intuitively it has gone from being a good experience to being a shitty one, and he provided some examples of what good was and could be.
CAN facebook cut through the noisy garbage and give people what they want again? Can they pull this off when folks have befriended people that aren't really their friends?
Perhaps not.. it's not an easy technological challenge to pull off. But it's clear that FB is focused primarily on extracting cash in the near term before the collapse of its user base, and that's putting it into a death spiral where they don't appear to be doing much to address these intuitions.
It's hard to find something more valuable, in a consumer product, than intuition.
Furthermore, it's not some super rare occurrence that a large corporation that has long departed from its in-touch startup roots forgets how to have that intuition.
For that reason alone, posts like this from individuals to large companies are valuable, and the argument that it's invalid because somehow the large corporation knows better is the opposite of true.
He's telling them that intuitively it has gone from being a good experience to being a shitty one, and he provided some examples of what good was and could be.
CAN facebook cut through the noisy garbage and give people what they want again? Can they pull this off when folks have befriended people that aren't really their friends?
Perhaps not.. it's not an easy technological challenge to pull off. But it's clear that FB is focused primarily on extracting cash in the near term before the collapse of its user base, and that's putting it into a death spiral where they don't appear to be doing much to address these intuitions.
It's hard to find something more valuable, in a consumer product, than intuition.