These are some lousy metrics to run a city by. It indicates how much they are doing, but not how effective they are. These metrics are glorifying the work the city does, rather than striving for a better city.
The best metrics are the ones where zero is the goal. Imagine, instead, if the dashboard showed:
* open potholes
* streetlights out of service
* buildings with graffiti
Then, instead of patting themselves on the back for doing so much, they might have an actual goal.
The best metrics are the ones where zero is the goal. Imagine, instead, if the dashboard showed:
* open potholes
* streetlights out of service
* buildings with graffiti
Then, instead of patting themselves on the back for doing so much, they might have an actual goal.